Sales Conditions

Sales conditions
The website is owned by Female in Wonderland with registered headoffice in via Giuseppe Garibaldi 16, 29121 , Piacenza.

VAT number: 01772640338.

Shipping and Returns
The goods shall be shipped within 1 working day from the order, except for any possible warehouse
problems that shall be promptly communicated to the customer.
For the shipments in Italy the parcels shall be given to TNT carrier: the shipping cost is € 10. For all other
destinations in Europe the cost can vary from € 15 to € 25
In the event that the parcel is found mishandled at the delivery, we recommend the customer to accept it by
notifying the carrier the acceptance “with reserve of verification”. After checking the status of the goods if
there are any problems, please write to specifying, in the subject line, the shipment
number or order number and the words “damaged parcel”.
Please note that in no case it shall be possible to reject the shipments at the time of the delivery. This fact
shall be considered a contractual default and shall automatically exclude any right of return.

Return Policy and Refund

The purchased goods can be returned within 12 working days from the date of receipt (Legislative Decree 206/2005, as modified by Legislative Decree 21/2014), in order to get a different size, a different product or a voucher to be used for the purchasing of any other dress available in our shop.

In order to exercise the right of withdrawal and refund the purchased goods must be returned within six working days from the date of receipt.

In such event please send an email to specifying in the object: a) return’s reason; b) refund’s request (if any); c) the order number with the words “return”. The returned products have to be shipped to: MfM SHOWROOM, Via Giuseppe Garibaldi 16, 29121 Piacenza, Italy
Please note that the shipping costs of the returned goods shall be borne by the buyer.
Upon receipt of the returned goods we shall carry out a summary check of the products to verify that they
have been returned in the same conditions as they were received. It is mandatory to avoid any kind of alteration of the products compared to the original condition in which they were received. The hanging-tag as well as any other
products included in the box must be returned.
In case these indications are not respected, the return shall not be accepted.
After accepting the return, we shall proceed with the exchange of the returned goods with other goods of
equal or higher value, not in cash, to be decided and chosen together with the customer.
Shipping costs shall not be reimbursed. The new shipment shall be at our charge.
The new goods shall be shipped within 10 days from the acceptance of the return by TNT courier.
The swimsuits and the underwears are excluded from the return.These items cannot be returned or changed.
We do not accept returns for items put on final sales.

Defective Goods
In case of receipt of defective goods you can request a refund or a replacement. Please write an email to indicating in the object: the order number and the word “Defective Goods”.
At the email you shall attach one or more photos in digital format and good resolution of the item with the
particularity of the detected fault.
Please note that exchange requests shall not be accepted without attached photos.
After a first evaluation of the images of the defective garments / shoes / accessories sent via mail, we shall
send a courier who will pick up the product at our expense. After receiving the parcel we shall proceed with
an additional check before making the exchange or refund.

Customer care
The customer service operates from Monday to Saturday from 9.30 to 13.00 and from 15:30 to 19:30,
Thursday afternoon and holidays excluded. You can contact us by mail or by telephone at +393281816854

Technical information
The information on the products shown in the website are based on descriptions and data provided by the
manufacturers. Female in Wonderland points out that the images of the products on sale are made with the best possible
fidelity in terms of colour and shape. Some possible differences in tone can be due to the device used for
consulting the website.

Availability and Prices
The on-line sale is carried out by nature in real time. Although we try to keep the warehouse up to date, the
availability of some products could not be guaranteed.
In case of unavailability of the product ordered, we shall inform the customer who has concluded the
purchase by mail with full or partial refund of the order in relation to the product no longer available.
Circle 10 reserves the right to change prices at any time without notice.
The online promotions are intended exclusively for the online store and not for the physical store located in
Via Giuseppe Garibaldi 10 29121 Piacenza.
Online payment transactions are handled through the service provided by Paypal through the highest security
On you can make payments safely with your credit card or prepaid card.

All rights related to the contents of the website are reserved according to the current legislation and are the
exclusive property of Female in Wonderland Snc

Information updated on 27/01/19